Media storage
Storage and media cards
Supported media cards
Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.
Repair files stored on your media card or on your device
CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your
media card or on your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Press the
key > Repair.
4. Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
View the amount of memory used by media files
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Memory Use.
Change the amount of memory available for media files
To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for
media files.
Depending on your BlackBerry® device model, this feature might not be supported.
1. On the Home screen, click the Media icon.
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2. Press the Menu key.
3. Click Options.
4. Perform any of the following actions:
• To change the maximum amount of device memory available for all media files, change the Device Memory Limit field.
• To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.
5. Press the Menu key.
6. Click Save.
Related topics
View properties for a media file, 122
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the
key > Save.
About compression
Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When
compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and
memos. You should keep compression turned on.
If both compression and encryption are turned on, your device compresses device data before encrypting it.
About file encryption
File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted
in your device. You can encrypt the files on your device and on your media card using an encryption key that your device
generates, your device password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card
when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on
your media card in any device that you insert your media card into, as long as you know the password for the device.
Turn on encryption
To encrypt data on your BlackBerry® device, you must have set a password for your device.
Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on
your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
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3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.
4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of the
following:
• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.
• To encrypt files using your device password, change the Mode field to Device Password.
• To encrypt files using an encryption key and your device password, change the Mode field to Device Password &
Device Key.
5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
6. Press the
key > Save.
To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Card
check box.
Picture folders
Create a picture folder
1. On the Home screen, click the Media icon > Pictures icon.
2. Press the
key > New Folder.
3. If necessary, change the location that the folder is created in.
4. Type a name for the folder.
5. Click OK.
Import pictures to the Pictures application
Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to
have access to your pictures, while maintaining your existing folder structures and file locations.
1. On the Home screen, click the Media icon > Pictures icon.
2. Press the
key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or
Camera Pictures folder appear.
3. Select the check boxes beside the folders that you want to import.
4. Click Import Pictures.
To delete the folders from the Pictures application, highlight the folder. Press the
key > Remove From Library. The folders
that you imported remain in their original location, but are deleted from the Pictures application.
To permanently delete the folders from both the Pictures application and from the device memory or media card, including
any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the
key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.
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Find a picture that you took with the camera
Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed
your pictures in other folders, they will no longer appear in the Camera Pictures folder.
1. On the Home screen, click the Media icon > Pictures icon.
2. Click the Camera Pictures folder.