Troubleshooting: Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set
in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates
or rings until the caller or the wireless network ends the connection.
My device is not ringing or vibrating when I receive a call or message
Try the following actions:
• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.
• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds
and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set
to Silent and that the Vibration field is not set to Off.
Ring tones, sounds, and alerts